triadmac – Page 3 – Triad Mac blog

What does downtime really cost your business?

January 18, 2016February 26, 2016 triadmac

Many small and medium sized business owners don’t realize how much seemingly small I.T. issues are costing them. Gartner, Technology research company, has calculated that I.T. issues account for 87 hours a year of lost billable time. These issues range from email glitches to full server interruptions, and for any organization this figure of lost billable time becomes staggering. When an I.T. issue occurs, it is a race against time to handle it before it spirals out of control. According to the IT Process Institute, the resolution time per outage is an average of 200 minutes. On average small and medium sized businesses… Read moreWhat does downtime really cost your business?

Time Warner Compromised

January 7, 2016February 26, 2016 triadmac

It has been brought to our attention that customers that use Time Warner Road Runner emails (triad.rr.com) may have been compromised. This breach is said to have affected 320,000 Time Warner customers. It is believed to have been done through malware downloaded during phishing attacks. It is recommended by Time Warner and by us to change your Road Runner email password as soon as possible. Again, this only affects those with Road Runner/Time Warner email addresses. Click the following link if you would like more information about the issue: reuters.com As a precaution, you can use our free MyMac app and double check for any malware on your machine. If you do not have… Read moreTime Warner Compromised

Keyboard Shortcuts

January 1, 2016February 26, 2016 triadmac

On many occasions, we have customers that ask “how did you do that?” while we quickly navigate through a problem or issue. We do things, at times, so quickly that the customer is not able to catch what we did. Whether it is trying to solve a problem quickly or not being in a teaching environment, we sometimes don’t think to show you these shortcuts. It is your lucky day (month). These shortcuts are called Mac keyboard shortcuts. It is usually a combination of the command key with either another single key or multiple keys. So without anymore delay, we’d… Read moreKeyboard Shortcuts

Happy Holidays

December 20, 2015February 26, 2016 triadmac

We, at Triad Mac, sincerely want to thank all of you, our customers. Without you, we couldn’t do what we love to do, and that is helping all of you get the most out of your Apple products. We genuinely love getting to work with and build relationships with each of you. You make what we do fun. So from all of us here at Triad Mac, we wish you and your family a Merry Christmas and Happy Holidays! — Rob, Marko, Josh, Macaulay

Only 5% of the Mac users at IBM call their internal help desk as compared to 40% of their PC users

December 18, 2015February 26, 2016 triadmac

In 2014 Apple and IBM began a partnership to create iOS apps and deploy iPhones and iPads into the enterprise market. As part of the deal they would also deploy Macs to the IBM employees. The partnership looks to be off to a great start. IBM’s VP of Workplace-as-a-Service, Fletcher Previn said that far fewer Mac users require help with their machines than IBM’s PC users. Just five percent of employees using Macs call IBM’s internal help desk for troubleshooting, while over 40 percent of the company’s PC users make calls to the help desk. Previn points these numbers towards… Read moreOnly 5% of the Mac users at IBM call their internal help desk as compared to 40% of their PC users

Happy Thanksgiving!

November 23, 2015February 26, 2016 triadmac

We, at Triad Mac, sincerely want to thank all of you, our customers. Without you, we couldn’t do what we love to do, and that is helping all of you get the most out of your Apple products. We genuinely love getting to work with and build relationships with each of you. You make what we do fun. So from all of us here at Triad Mac, we wish you and your family a Happy Thanksgiving! — Rob, Marko, Josh, Macaulay, and Whitney Triad Mac will be CLOSED November 25-27. Happy Thanksgiving.

When things aren’t running smoothly…

November 19, 2015February 26, 2016 triadmac

We often encounter situations where companies take on the task of figuring out the solution to their IT issues. We have found that a majority of the time we are called in after customers get stumped. They have spent hours trying to fix an issue wasting both productivity and company resources. We’ve heard a lot of our customers say something similar to this “I use this computer all of the time, I know how it works”. Our response, or analogy, to this concern may seem simple but here it is: Think of your computer like your car. You drive your… Read moreWhen things aren’t running smoothly…

Adobe Flash Patch Update

October 19, 2015February 26, 2016 triadmac

This week Adobe announced on their security bulletin that they had found a major security flaw in their Flash software. The security issue affects all Macs, Windows, and Linux users with all versions of the Flash Player. In the security bulletin, Adobe details that the ‘critical vulnerability’ in Flash Player could potentially cause system crashes and allow attackers “to take control of the affected system”. As of this weekend, an update has been released by Adobe to fix this problem. We recommend updating to this immediately. It would install version 19.0.0.226. To install, you can go to System Preferences, click on Flash Player… Read moreAdobe Flash Patch Update

Adobe Flash Vulnerability

October 16, 2015February 26, 2016 triadmac

This week Adobe announced on their security bulletin that they have found a major security flaw in their Flash software. The security issue affects all Macs, Windows, and Linux users with all versions of the Flash Player. In the security bulletin, Adobe details that the ‘critical vulnerability’ in Flash Player could potentially cause system crashes and allow attackers “to take control of the affected system”. We HIGHLY recommend removing Adobe Flash Player from your computer. To successfully uninstall Adobe Flash Player from your computer click here. Follow the steps in the link from Adobe’s official site to remove Adobe Flash Player successfully from your system…. Read moreAdobe Flash Vulnerability

How can I access my files when out if the office?

October 15, 2015February 26, 2016 triadmac

How can I access my files when out of the office? This is a question we get asked all the time, and most folks don’t realize that the answer is simple… VPN. If you have ever connected to a company/corporate network while working remotely, then you may already be familiar with VPN. What VPN stands for is “virtual private network” and it is crucial to protecting your business assets and preserving your privacy while on the go. Simply put, you are creating a secure, encrypted connection between your computer and your company’s server. This special connection essentially makes you part of… Read moreHow can I access my files when out if the office?