In 2014 Apple and IBM began a partnership to create iOS apps and deploy iPhones and iPads into the enterprise market. As part of the deal they would also deploy Macs to the IBM employees. The partnership looks to be off to a great start. IBM’s VP of Workplace-as-a-Service, Fletcher Previn said that far fewer Mac users require help with their machines than IBM’s PC users. Just five percent of employees using Macs call IBM’s internal help desk for troubleshooting, while over 40 percent of the company’s PC users make calls to the help desk. Previn points these numbers towards the Mac’s ease of use and IBM’s team setting up Macs at the company.

Previn was quoted saying “Every Mac that we buy is making and saving IBM money”  Previn was speaking to the Mac’s ease of use and the less management that PCs require, even though Macs cost more upfront, Macs residual value is higher. IBM’s business case also included an extending fact provided by Gartner stating that the optimal ratio of support staff to support employees is 1:70; IBM is at 1:5400.

At Triad Mac we want the best for you and your company and this includes acknowledging that your time is of the essence. We all have experienced setbacks that could have been prevented. Your time is better spent on your business, not dealing with pesky computer issues.

Allow us to step in when things aren’t running smoothly.

336.310.6622 or info@triadmac.com