Did You Know? CloudSync vs. iCloud

Josh Spencer
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We try to ask every Mac customer we come in contact with about having a backup of their computer. An answer we hear a lot is that iCloud is backing up all the content on their computer. There is this misconception among some Apple users that believe iCloud backs up their computer. This is untrue. iCloud does not back up your computer. iCloud is a great tool that does indeed backup your mobile devices (iPhone, iPad). It is also very useful in syncing certain things (contacts, calendars, photos, etc.) over to your computer. It is not a true backup of your computer though. We, at Triad Mac, do offer a… Read moreDid You Know? CloudSync vs. iCloud

Backup

triadmac
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We meet a lot of customers that do not have a backup of their computer. That means if your computer crashes all of your personal items such as family pictures, a large music collection, or home movies are all lost. We do not want to see that happen. This is why we offer great solutions in CloudSync and external hard drives. These back up your computer and its contents without you even thinking about it. Better safe than sorry. Sign up for CloudSync today for as little as $2.95/month or come by and get an external hard drive for as low as $99. Do… Read moreBackup

What does downtime really cost your business?

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Many small and medium sized business owners don’t realize how much seemingly small I.T. issues are costing them. Gartner, Technology research company, has calculated that I.T. issues account for 87 hours a year of lost billable time. These issues range from email glitches to full server interruptions, and for any organization this figure of lost billable time becomes staggering. When an I.T. issue occurs, it is a race against time to handle it before it spirals out of control. According to the IT Process Institute, the resolution time per outage is an average of 200 minutes. On average small and medium sized businesses… Read moreWhat does downtime really cost your business?

Time Warner Compromised

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It has been brought to our attention that customers that use Time Warner Road Runner emails (triad.rr.com) may have been compromised. This breach is said to have affected 320,000 Time Warner customers. It is believed to have been done through malware downloaded during phishing attacks. It is recommended by Time Warner and by us to change your Road Runner email password as soon as possible. Again, this only affects those with Road Runner/Time Warner email addresses. Click the following link if you would like more information about the issue: reuters.com As a precaution, you can use our free MyMac app and double check for any malware on your machine. If you do not have… Read moreTime Warner Compromised

Keyboard Shortcuts

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On many occasions, we have customers that ask “how did you do that?” while we quickly navigate through a problem or issue. We do things, at times, so quickly that the customer is not able to catch what we did. Whether it is trying to solve a problem quickly or not being in a teaching environment, we sometimes don’t think to show you these shortcuts. It is your lucky day (month). These shortcuts are called Mac keyboard shortcuts. It is usually a combination of the command key with either another single key or multiple keys. So without anymore delay, we’d… Read moreKeyboard Shortcuts

Happy Holidays

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We, at Triad Mac, sincerely want to thank all of you, our customers. Without you, we couldn’t do what we love to do, and that is helping all of you get the most out of your Apple products. We genuinely love getting to work with and build relationships with each of you. You make what we do fun. So from all of us here at Triad Mac, we wish you and your family a Merry Christmas and Happy Holidays! — Rob, Marko, Josh, Macaulay

Only 5% of the Mac users at IBM call their internal help desk as compared to 40% of their PC users

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In 2014 Apple and IBM began a partnership to create iOS apps and deploy iPhones and iPads into the enterprise market. As part of the deal they would also deploy Macs to the IBM employees. The partnership looks to be off to a great start. IBM’s VP of Workplace-as-a-Service, Fletcher Previn said that far fewer Mac users require help with their machines than IBM’s PC users. Just five percent of employees using Macs call IBM’s internal help desk for troubleshooting, while over 40 percent of the company’s PC users make calls to the help desk. Previn points these numbers towards… Read moreOnly 5% of the Mac users at IBM call their internal help desk as compared to 40% of their PC users

Happy Thanksgiving!

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We, at Triad Mac, sincerely want to thank all of you, our customers. Without you, we couldn’t do what we love to do, and that is helping all of you get the most out of your Apple products. We genuinely love getting to work with and build relationships with each of you. You make what we do fun. So from all of us here at Triad Mac, we wish you and your family a Happy Thanksgiving! — Rob, Marko, Josh, Macaulay, and Whitney Triad Mac will be CLOSED November 25-27. Happy Thanksgiving.

When things aren’t running smoothly…

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We often encounter situations where companies take on the task of figuring out the solution to their IT issues. We have found that a majority of the time we are called in after customers get stumped. They have spent hours trying to fix an issue wasting both productivity and company resources. We’ve heard a lot of our customers say something similar to this “I use this computer all of the time, I know how it works”. Our response, or analogy, to this concern may seem simple but here it is: Think of your computer like your car. You drive your… Read moreWhen things aren’t running smoothly…