Many small and medium sized business owners don’t realize how much seemingly small I.T. issues are costing them. Gartner, Technology research company, has calculated that I.T. issues account for 87 hours a year of lost billable time. These issues range from email glitches to full server interruptions, and for any organization this figure of lost billable time becomes staggering. When an I.T. issue occurs, it is a race against time to handle it before it spirals out of control. According to the IT Process Institute, the resolution time per outage is an average of 200 minutes.

On average small and medium sized businesses lost more than $55,000/year in I.T. related issues. Let’s put this information in to the perspective of your business:

• How many employees will you pay to sit idle while I.T. issues are resolved?
• Will you have to pay employees overtime to make up for lost productivity?
• Will you have to develop marketing efforts to explain to customers and apologize for the disruption in their service?
• Maybe the most important question, how much revenue could have been generated during the period of downtime?

In comparison to the resolution time, Triad Mac has an average response time of 7 minutes and an average resolution time of 22 minutes. Which means that our clients on average are back to making money in less than 30 minutes, which is 6.9 times
quicker than the industry average.

By bringing on Triad Mac as your Apple I.T. provider, you are able to get back to what you do best without the added stress of lengthy downtime and major loss of billable time.

To setup an audit for your company and have a better understanding of your I.T. call 336.310.6622 or click the RoadMap below to setup a time.