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Only 5% of the Mac users at IBM call their internal help desk as compared to 40% of their PC users
In 2014 Apple and IBM began a partnership to create iOS apps and deploy iPhones and iPads into the enterprise market. As part of the deal they would also deploy Macs to the IBM employees. The partnership looks to be off to a great start. IBM’s VP of Workplace-as-a-Service, Fletcher Previn said that far fewer Mac users require help with their machines than IBM’s PC users. Just five percent of employees using Macs call IBM’s internal help desk for troubleshooting, while over 40 percent of the company’s PC users make calls to the help desk. Previn points these numbers towards… Read moreOnly 5% of the Mac users at IBM call their internal help desk as compared to 40% of their PC users
